Refund and Returns Policy - www.valeonline.co.uk

Overview

At Vale Online, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must have the receipt or proof of purchase.
Process
- To initiate a return, please contact our customer service team at info@valeonline.co.uk or WhatsApp at +447713874157.
- Once your return is approved, we will provide you with instructions on how to send the item back to us.
- Please do not send your purchase back to the manufacturer.

Refunds

Eligibility
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
Process
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

Some items are non-returnable and non-refundable. These include perishable goods (such as food), intimate or sanitary goods.
Sale items can only be refunded at the sale price.

Exchanges

If you need to exchange an item for the same item, contact us at info@valeonline.co.uk or WhatsApp at +447713874157. We will provide you with instructions on how to send the item back to us for an exchange.

Contact Us

If you have any questions on how to return your item to us, contact us at info@valeonline.co.uk or WhatsApp at +447713874157.

Overview

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