🍴 Refund Policy – Vale Online Takeaway
At Vale Online Takeaway, we take pride in preparing every order with care and attention. Customer satisfaction is very important to us, and we want you to be happy with your experience.
✅ When Refunds or Replacements Apply
We will offer a refund or replacement if:
- The wrong items were delivered.
- Part of your order is missing.
- Your food is not satisfactory due to a mistake on our part.
- Your order was not delivered within a reasonable time.
❌ When Refunds Do Not Apply
We cannot provide a refund if:
- You change your mind after the order has been prepared.
- Food has already been eaten and no evidence of an issue can be provided.
- An issue is reported outside of the 24-hour window from delivery/collection.
📞 How to Request a Refund
- Please contact us within 24 hours of receiving your order.
- Provide your order number and details of the issue.
- We will assess the situation and arrange a replacement or refund where appropriate.
⚖️ Important
This policy does not affect your statutory rights under UK consumer law.
Contact Us
If you have any questions on how to return your item to us, contact us at info@valeonline.co.uk or WhatsApp at +447713874157.
Need help?
Contact us at info@valeonline.co.uk for questions related to refunds and returns.