Who we are
Our website address is: https://valeonline.co.uk.
Effective Date: 06/10/2024
At Vale Online, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.valeonline.co.uk, and interact with our services.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: This includes your name, email address, phone number, shipping address, and payment information when you make a purchase or subscribe to our newsletter.
- Non-Personal Information: We may collect non-personal information such as browser type, IP address, pages visited, and the time and date of your visit. This information helps us understand how users interact with our website.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process your orders and manage your account.
- To communicate with you regarding your orders, inquiries, and promotions.
- To improve our website and services based on user feedback and preferences.
- To send you newsletters, marketing materials, and other information that may be of interest to you (you can unsubscribe at any time).
- To comply with legal obligations and enforce our terms and conditions.
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit your ability to use certain features of our website.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing services to you (e.g., payment processors, shipping companies).
- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal data.
- The right to rectify any inaccuracies in your data.
- The right to request the deletion of your personal data.
- The right to withdraw consent for processing your personal information.
To exercise these rights, please contact us at info@valeonline.co.uk or WhatsApp at +447713874157.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@valeonline.co.uk or WhatsApp at +447713874157.